REQUEST A QUOTATION

Quotation validity

• Quotations remain valid for 7 calendar days unless another period is stated.
• Receiving a quotation does not reserve the date or service.
• A booking is secured only after the required 30% non-refundable deposit is paid, verified and confirmed by Marvel Treats.
• Prices may be revised after a quotation expires because of changes in ingredient, supplier, transport or equipment costs.
• Client-requested changes to the guest count, menu, design, venue or services may require a revised quotation.

Payment methods and verification

Accepted payment methods are Cash in USD, EcoCash, bank transfer and USD transfer. Account details are provided directly only after verification.

• Payment is treated as received only after Marvel Treats verifies it.
• A payment screenshot or transaction message alone does not secure a booking.
• Marvel Treats must issue written confirmation after verification.
• The website does not process payments and does not request payment PINs, passwords or full banking credentials.

Receipts and booking references

Every verified payment acknowledgement should show:

• Client’s name
• Unique booking reference
• Service booked
• Event or collection date
• Amount paid
• Payment method
• Payment date
• Outstanding balance
• Final payment deadline
• Confirmation that payment was verified

Labour-only ingredient-list policy

Ingredient lists are professional event-planning work and are not supplied before booking confirmation. For Labour Only or Service Only catering, the detailed ingredient list and quantities will be compiled only after the 30% non-refundable deposit has been paid and the menu, guest count and event details have been confirmed.

• Before payment, customers may receive general information about menus and services, but not exact ingredient quantities.
• A complete event-specific shopping list is not supplied before payment and confirmation.
• Detailed procurement calculations are not supplied before payment and confirmation.
• Event-specific food calculations are not supplied before payment and confirmation.
• Changes to the guest count or menu may require the ingredient list and quotation to be recalculated.

Supplier, venue and equipment payments

Where Marvel Treats is responsible for sourcing or coordinating a venue, equipment or third-party supplier, the client pays the required amount to Marvel Treats. Marvel Treats then manages the booking and supplier payment on the client’s behalf.

• This process applies where Marvel Treats sources or coordinates a venue, décor provider, equipment, entertainment or another supplier.
• Supplier and venue charges are separate from the Marvel Treats event-planning fee.
• Marvel Treats is not required to advance supplier costs using its own funds.
• No supplier, venue or equipment is secured until Marvel Treats has received the required payment.
• Prices may change until the supplier payment has been completed and confirmed.

Third-party deposits and refunds

• Supplier and venue payments are governed by the respective supplier’s conditions.
• Where Marvel Treats pays a non-refundable supplier deposit on the client’s behalf, that amount also becomes non-refundable to the client.
• The client accepts the supplier’s non-refundable condition once the payment has been made.
• Any supplier cancellation or refund remains subject to that supplier’s terms.

Client cancellation

• The 30% Marvel Treats booking deposit remains non-refundable.
• Payments already made to third-party suppliers remain subject to their cancellation conditions.
• Any supplier money successfully recovered will be returned to the client.
• Documented non-refundable supplier charges, transaction costs and previously agreed administration costs may first be deducted.
• Refunds are processed only after Marvel Treats receives the recoverable money from the supplier.
• A financial breakdown should show amounts paid, retained, recovered and refunded.
• A booking transfer or credit toward another date may be considered through written agreement.
• Any transfer remains subject to availability, supplier approval and price changes.

Rescheduling and date changes

All date-change requests must be made in writing.

• Large events require at least 30 days’ notice.
• Small events and photoshoots require at least 7 days’ notice.
• Rescheduling depends on Marvel Treats’ availability and supplier availability.
• The client pays supplier rebooking fees, lost deposits or price increases.
• A replacement date is not secured until Marvel Treats confirms it in writing.
• All required additional payments must be completed before the new date is secured.

Final guest count and menu

• The final guest count and menu must be confirmed at least 7 days before the event.
• Additional guests after confirmation attract additional charges.
• Late additions are accepted only where preparation time, staffing and supplies permit.
• Reducing the guest count after the deadline does not automatically reduce the agreed price.
• Ingredients, labour and supplier commitments may already have been secured.
• Major menu changes may require a revised quotation and administration charge.

Allergies and dietary requirements

• All known allergies, intolerances and dietary requirements must be disclosed at least 7 days before the event.
• Marvel Treats will take reasonable care when preparing requested alternatives.
• A completely allergen-free environment cannot be guaranteed because food may be prepared or handled in shared areas.
• Late disclosures may not be accommodated.
• Late changes may require a revised quotation.

Food safety and leftovers

• Catered food should be consumed within 120 minutes after setup or serving.
• Marvel Treats may refuse to serve or release food considered unsafe for consumption.
• Clients may provide their own clean and suitable containers for leftover food.
• Marvel Treats may pack safe leftovers into suitable client-provided containers.
• Marvel Treats may refuse to use unsuitable or unhygienic containers.
• Where Marvel Treats supplies takeaway containers, an additional charge applies.
• Once leftovers are packed and handed over, responsibility for storage, refrigeration, transportation and later consumption transfers to the client.

Cake collection, delivery and handover

• Responsibility transfers to the client or authorised representative when a cake is collected.
• For delivery orders, responsibility transfers after successful delivery to the agreed location.
• Where setup is included, responsibility transfers after Marvel Treats completes the setup and hands it over.
• The client becomes responsible for suitable temperature, storage, movement, handling and protection after handover.
• Marvel Treats is not responsible for damage occurring after handover because of heat, unsuitable transport, poor storage, movement, interference or handling by other people.
• The client or representative should inspect the cake at handover and report visible concerns immediately.

Cake delivery charges

• Delivery is charged separately according to distance and location.
• The delivery charge must be agreed before order confirmation.
• Customer collection remains available without a delivery charge.
• A changed delivery address may require fee recalculation.

Failed or delayed delivery

• The client must provide the correct address and a working WhatsApp number.
• An authorised person must be available to receive the order.
• Marvel Treats will wait for up to 20 minutes at the agreed location.
• Additional waiting time may attract a charge.
• Failed delivery caused by incorrect information, restricted access or an unavailable recipient attracts a redelivery charge.
• Redelivery remains subject to driver availability and safe product storage.
• Location or time changes may require delivery-fee recalculation.

Cake design and order changes

• Cake design, flavour, wording, size and colour changes must be requested before production begins.
• Once production begins or customised materials have been purchased, changes may not be possible.
• Changes involving ingredients, toppers, edible prints, flowers, decorations or other materials may attract additional charges.
• Payments already committed to customised or personalised items remain non-refundable.
• Approved changes may affect the completion time and final price.

Inspiration pictures

• Reference pictures are used for inspiration.
• An exact replica is not guaranteed.
• Handmade cakes may vary slightly in colour, placement, decoration and finishing.
• Marvel Treats may make reasonable adjustments according to cake size, available materials and structural requirements.
• The agreed theme and overall appearance should still be preserved.

Client lateness

• Clients must arrive on time, and the session begins at the agreed starting time.
• Late arrival reduces the remaining session time.
• Extending the session depends on availability and may attract an additional charge.
• A client who is more than 30 minutes late without communication may be treated as having missed the appointment.
• Rescheduling remains subject to availability and the applicable cancellation terms.

Outdoor weather, venue access and drone coverage

• Unsafe or severe weather may require rescheduling. Replacement dates remain subject to availability.
• Venue entrance fees, permits and access charges are paid by the client unless included in the quotation.
• The client must obtain venue permission unless Marvel Treats has been contracted to arrange it.
• Drone coverage depends on weather, safety, venue restrictions, legal requirements, equipment availability and operational conditions.
• Where drone coverage cannot proceed for reasons outside Marvel Treats’ control, an alternative arrangement or appropriate package adjustment will be discussed.

Photo and video delivery

• Small photography or video projects are delivered within 7 working days.
• Working days are Monday to Saturday. Sundays and public holidays are excluded.
• Large-event footage and extensive editing may take longer.
• The estimated delivery period for large projects will be stated in the quotation or booking agreement.
• Turnaround depends on footage volume, editing complexity and approved requirements.
• Unavoidable delays will be communicated to the client.

Editing revisions

• Clients have 3 days after delivery to report reasonable editing concerns.
• Genuine editing errors will be corrected without an additional charge.
• New requests, changed preferences or substantial re-editing outside the agreed brief may attract an additional fee.
• Raw or unedited files are not automatically included unless specifically stated in the quotation.
• Requests submitted after the 3-day review period may be treated as new paid editing work.

File storage

• Delivered photographs and videos are retained for 30 calendar days after delivery.
• Clients must download and safely back up their files within this period.
• After 30 days, continued storage and replacement cannot be guaranteed.
• Marvel Treats is not responsible for files lost from the client’s device after successful delivery.
• Where files remain available after 30 days, retrieval and resending may attract an administration fee.
• The administration fee must be quoted and agreed before files are resent.

Ownership and use

• Marvel Treats retains copyright in photographs and videos it creates unless copyright is transferred through a separate written agreement.
• Clients may download, share and post delivered files for personal use.
• Commercial advertising, resale, publication or use by another business requires prior written permission.
• Marvel Treats may use identifiable client content for marketing only after obtaining consent.

Customer information and privacy

• Customer information is used only for quotations, bookings and service communication.
• Information may be shared only with suppliers directly involved in delivering the booked service.
• Marketing communication requires separate customer consent.
• Customers must never enter payment PINs, passwords or full banking credentials into the form.
• Reference images must be sent through WhatsApp rather than uploaded to the website.
• By submitting a quotation request, the customer agrees to be contacted through WhatsApp regarding that enquiry.
• The website does not store the quotation details in a customer database.

Photo and video consent

• Marvel Treats will not use identifiable client photographs or videos for advertising, social media or portfolio use without permission.
• Marketing consent is optional.
• Refusing consent does not affect the service.
• Images or videos involving children require permission from a parent or legal guardian.